Privacy Policy

Horse Phenomena Privacy Policy

Horse Phenomena is a privately owned online horse and dog simulation game designed to bring those with similar interests together during game play.

While HP is available to people of all ages, we only knowingly collect personally identifying information (as detailed below) from those users who are over the age of 13. Users under the age of 13 must enter their parent or guardian's information as a substitute for theirs, as we do not knowingly or purposefully collect any personally identifying information from children under the age of 13. In the event that we become aware of a child under 13 who has falsified this information and entered their own, they will be removed from the game immediately. No refunds will be issued in this case.

Collection of Information

At the time of joining, Horse Phenomena requires a valid email address for the purposes of verification, contacting a player should there be an issue with their account, sending out periodic mass emails to all players, in the event that a player breeches our Rules or TOS, and/or to link all accounts owned by one player. We also collect information such as IP addresses, and at times we will collect anonymous user statistics for the use(s) of marketing and game improvement. We will also require a correct date of birth upon joining, for the purposes of age verification, as those under the age of 13 must provide different information and receive parental consent to play.

When a player wishes to purchase our optional game features, they will do so through PayPal. Because we use PayPal, we will not have access to or ever knowingly collect any financial information from you. PayPal requires its users to be over the age of 18, therefore, any information (such as, but not limited to, legal names, PayPal email addresses) collected by us through PayPal will be about the person who is paying for the upgrade (children under the age of 18 must have their parents upgrade them should they wish to do so). This information is strictly confidential and will only be used in the event that a player inquires about their account or a transaction, or if there is any sort of problem with the transaction. We may also use the record of upgrade on an account to verify ownership of the account in the case of a dispute. If any of the above events should occur, we will require proper verification of your identity and will ask for the Transaction ID or Receipt number given to you by PayPal at the time when an account was upgraded. If you have any concerns about the privacy practices of PayPal, please see PayPal's Privacy Statement.

In the event that a player requests their account to be deleted, all information associated with that account will be permanently deleted as well. You may opt out of receiving mass emails (emails we send to all of our players, which excludes lost password/login/secret answer emails, emails we send to you individually in response to an email you have sent us, and/or emails regarding your account information individually) from us by logging into your account and going to your profile page and following the directions to opt out of emails from us. Parents of children under 13 may request that their child's account be deleted by emailing us at admin@horsephenomena.com with the child's account number and the parent password associated with the account.

Disclosure of Information

Horse Phenomena recognizes your privacy. We will never ask for or knowingly collect any personal information from players other than what is listed above. Your email address, password, upgrade information, IP address(s), etc. are not visible to anyone but you and the game staff. No personally identifying information will ever be disclosed or sold to a third-party unless Horse Phenomena is sold to a third party in its entirety, at which point all game and player information will be transferred to the new owners.

All players are responsible for keeping their own personal information personal. We advise all players to keep things such as their real names, addresses, and telephone numbers to themselves. We cannot and will not be held accountable for any personal information that players disclose to others. Players who share accounts with other players, or allow other players login to their accounts accept that these players may then be able to see their email address or other personal information, and in such a case, Horse Phenomena is not to be held responsible in any way, shape, or form for any consequences this may result in.

In the event that a player is engaging in illegal activity (including, but not limited to predatory behavior, cyber bullying, etc) on Horse Phenomena, all information that we have regarding that player will be disclosed to the legal authorities as required by law. Such information may include, but is not limited to, any communications that you have made on Horse Phenomena that are still stored by our database, your moderator log/punishment record, username, IP address(s), record of upgrade(s), personal information that we collect (as detailed in this privacy statement), etc.

All users understand that user-created content (such as things put on pages, posted in chat, messaged to other players, etc.) are stored in the Horse Phenomena database and are available to the Horse Phenomena Staff.



If you have any further questions, please contact admin@horsephenomena.com or message us in game on account number 1. Please view the terms of service for more information about your privacy on Horse Phenomena.