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Can't Login?

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Master Administrator Samantha - see page to know who to contact directly!
August 24th, 2019 6:32:01am
4,333 Posts

You will need to reset your password! You can do this by clicking "Lost Login or Password?" and sending a reset link to yourself. Then follow the instructions in the link. Do not use the same password as before. After that you will have to choose a new secret question and answer - and again, make sure you pick a brand new one!




 


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Master Administrator Samantha - see page to know who to contact directly!
August 24th, 2019 6:32:11am
4,333 Posts

Bump!




 

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π•–π•§π•–π•Ÿπ•₯π•šπ••π•– Β»
August 24th, 2019 7:01:47am
168 Posts

Glad to see we're back up and running :) good work everyone!




 

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Jaya β€’ Those who don't try never look foolish
August 24th, 2019 8:02:27am
24,595 Posts

What about accounts that I'm looking after for the player who hasn't been around in awhile? I just can't login to those anymore? :(

Β 

Is every account going to get a week of upgrade time? Or accounts that were upgraded are going to get an extra week?




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Master Administrator Samantha - see page to know who to contact directly!
August 24th, 2019 9:09:34am
4,333 Posts

Unfortunately that’s something that we won’t be able to help with :(. Your best bet would probably be to post in the HP Facebook group to see if you can get in contact with them! Sorry.

All players should have the upgrade time :).




 

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Jaya β€’ Those who don't try never look foolish
August 24th, 2019 9:36:26am
24,595 Posts

I'll have to hope they try to login, then. :( Maybe sending out an email to players could help, if that's a possibility?

Β 

Anyway, I was asking because I had five basic accounts, and they're still basics? Accounts 46728, 46742, 46810, 46847, and 46863




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tana ;; gone
August 24th, 2019 10:19:17am
13,574 Posts

So I was updating passwords and secret answers on my accounts, and I got to one, put in the account number... then I get the email and click the link, but it tells me ''invalid token.'' Am I going too quickly?




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Concourse [I'll rise up, I'll rise unafraid]
August 24th, 2019 10:28:40am
2,849 Posts

I had that happen a few times Tana - so far I have only updated ~ 30 accounts. I was doing batches of ten when that happened. After it happened twice, I started doing batches of 5 and it hasn't happpened again.




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tana ;; gone
August 24th, 2019 10:33:13am
13,574 Posts

It's actually doing it to only one of my accounts, whether I try with the account number or the login name. It is not a deleted account or anything, either. All my other accounts updated just fine.




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Master Administrator Samantha - see page to know who to contact directly!
August 24th, 2019 11:09:13am
4,333 Posts

Sorry about the basics! I will get them upgraded shortly - it was 6 am by the time we got done yesterday, so not upgrading basics was an oversight.




 

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Master Administrator Samantha - see page to know who to contact directly!
August 24th, 2019 12:11:21pm
4,333 Posts

Basics should be upgraded now!




 

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Jaya β€’ Those who don't try never look foolish
August 24th, 2019 1:06:08pm
24,595 Posts

Thanks, Sam!




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Master Administrator Samantha - see page to know who to contact directly!
August 24th, 2019 1:36:19pm
4,333 Posts

Happy to help! I am also planning to give everyone extra energy tomorrow after reset (but not today because no one will get to use it before it resets).




 

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Jaya β€’ Those who don't try never look foolish
August 24th, 2019 1:38:37pm
24,595 Posts

Um. Can you also add in shows for tomorrow? I have some animals that have energy I can use, because I hadn't finished training them last week Saturday, but there aren't any shows, because they would have been made on Sunday.Β 




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Master Administrator Samantha - see page to know who to contact directly!
August 24th, 2019 1:40:57pm
4,333 Posts

Let me see what I can do!




 

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Jaya β€’ Those who don't try never look foolish
August 24th, 2019 1:41:32pm
24,595 Posts

Same for Monday. I always have my public shows run for 8 days out, to help Mondays, but now that's a ton of shows that won't be available this week. Thanks for looking into it!




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Master Administrator Samantha - see page to know who to contact directly!
August 24th, 2019 1:43:30pm
4,333 Posts

Done! There should be a full week of shows now, I think. And it should run again tonight and create the regular Sunday shows.




 

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Jaya β€’ Those who don't try never look foolish
August 24th, 2019 1:43:56pm
24,595 Posts

You rock!




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Shade
August 24th, 2019 4:48:56pm
51 Posts

Is it weird I can't create a private show? I wasn't upgraded before today. :)Β 




 

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Master Administrator Samantha - see page to know who to contact directly!
August 25th, 2019 10:16:31am
4,333 Posts

You should be able to create one this morning!




 

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Jaya β€’ Those who don't try never look foolish
August 25th, 2019 4:06:53pm
24,595 Posts

Random: But going off of Mango's name right now, you should totally make an achievement: Survived Hackpocalypse 2019Β 

hahahaha




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