I've been dealing with this since around the time HP switched servers, and I thought it just might be my device or my browser, but I used someone else's device and I'm still having the same issue. Occasionally when I click to submit some kind of information, like logging in, sending money, entering shows, the page will start to load and then die with the message saying something like there is no internet connection. It happens persistently in cases, where no matter how any times I refresh the page, open a new tab, or quit and restart my browser, the same page continues to die. I've checked my internet connection like crazy, and I've even turned off my wifi and still had issues using my data when I never have before. This has happened on my Chrome mobile app, mine and a friend's Safari app, and even my Chrome browser on my laptop (I haven't tried IE or Firefox or Opera). More often it happens on the mobile apps. 

I'm not sure if this is specifically related to the server switch, since I don't think it started right afterwards, but it definitely never happened before. I'm not entirely sure it isn't something going wrong on my end that I haven't thought of either, but I feel like I've tried everything and it's starting to really frustrate me lol. This has been happening for months and months, but I can't remember exactly when it started. So just dropping it here in case it might be a bug and there might be something that can be done ^-^

This happens to me all the time! And since the server switch, too! Mobile and Mac, although I pretty much exclusively use Chrome. 

It comes about randomly and can be quite pesky as I have to re complete any fields I filled out - for sending money, updating pages, show searches/training etc

This has happened to me, too. My message is that the server isn't responding, though, not that I have no internet connection. I think it's because the new server handles overload by just temporarily not responding, versus having a long lag like our last server did. It ALWAYS comes back up for me if I refresh, or go back in my browser and then do the same thing again, though. If yours is continuously drops and won't let you come back on, you may want to try resetting your modem and router.

Diva, when that happens, I go back on my browser instead of refreshing! Then you don't have to refill out your forms ;).

I always go back and the fields are empty ;( Not a big deal at all though haha! I should post this as my first world problem 😂😅

Totally thought it was my internet connection haha

ive always gone back then proceeded with no issue 

I've had this happen a lot recently even though I still have internet connection.  It's either this or something saying it took too long to load/cannot connect to the server.  It's been driving me INSANE especially last night I couldn't do anything without this showing up (and not just on HP on multiple websites).  But I just figured it was my internet since we just moved and we never had this issue before.

Oh and it only happens on my computer not my phone so I thought that might have been the issue too.

This has never happened to me, but I think it might be because I'm usually online at quieter times. Still, I've logged in later in the day, and still I never had issues. I don't think it even happened when I was still in Montreal. If it did, it was rare and I don't remember.

Having the same problem

Thought it was my laptop, so i had my hubby wipe everything off of it.

Its annoying and is making HP super slow.

I will submit a ticket to the server! It only happens to me every so often, but if it's happening this much at other times of the day, I will have it looked at.

I've never had this happen, but I'm glad it was brought up and being worked out!

Yay!

Havent had any problems using my phone though!

OMG I THOUGHT IT WAS MY CRAPPY INTERNET! I'VE BEEN YELLING AT INTERNET PEOPLE FOR WEEKS! *feels horrible* Although in my defense, the internet at our marina is crap and I have to usually yell at them anyway...buuuuuuuut it might not be for this reason now lol

This should be fixed! If not, please let me know :).

Also, I will reiterate, the issue with the server would be giving an error similar to "Can't open page because the server unexpectedly dropped the connection". If you're getting errors that say something to the effect of a bad internet connection after this, it may be an issue with your internet still.

I also have never had this happen!

Glad you figured it out though! lol

Also on the forms thing, fire fox saves filled forms, chrome does not. 

Link Tree

It is still doing this while training on my phone! :(

Same for me! I'm on Chrome and an iPhone. 

have'nt had above problem, I use firefox, only thing I've noticed is the site seems slower than before the switch to new server, mostly during my entering shows,

but this wont stop me from playing, I would just fade away without HP :)